Services of first aid or support to ambulance or medical car transport are carried out at the request and under the coordination of the Operations Center 112 “Florence Relief.”

CORRECT USE OF THE 112

When to call 112

In all those situations where there may be risk to life or limb of someone as in the event of illness, injury, trauma, burns, poisonings, accidents (home, road, agricultural, industrial), drowning

How to call 112

Dial the telephone number 112
Respond calmly to the questions posed by the operator
Provide your phone number
Explain what happened (illness, accident, etc.)
Indicate where it happened (municipality, street, street number)
Please indicate how many people are involved
Communicate the condition of the person involved: answers, breathes, bleeds, has sorrow?
Communicate special situations: small child, pregnant woman, person with known diseases (heart disease, asthma, diabetes, epilepsy, etc.)

IMPORTANT

The conversation should be carried out in a clear voice and must be provided with all the information required by the operator’s task is to analyze
At the end of the conversation make sure that the receiver has been put back in place
Free up the phone used to call for help: you could be contacted at any time by the Central Office for additional information or instructions